Customer Relations Representative - State Farm Agent Team Member

Jennifer Creed - State Farm Agent; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jennifer Creed - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support the growth of the agency. You will engage with clients with empathy and attention to detail while assisting with daily workflows.

You will maintain customer records, collaborate with teammates, and contribute to retention initiatives, aiming to enhance community trust and satisfaction.

Qualifications

• Communication and problem-solving skills are essential for handling inquiries and guiding customers.
• Experience in customer service is preferred and valued for daily interactions.
• Ability to handle high-stress situations calmly and professionally.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Calm under pressure

Job description

Benefits:

• Licensing paid by agency


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Jennifer Creed - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.