Customer Service Representative - State Farm Agent Team Member

Steven Jarvis - State Farm Agent; City of Rome (NY); On-site; USD 39,000 - 49,000; Full time

Job summary

Broughton Group is seeking a Customer Service Representative to join the State Farm Agent Team led by Steven Jarvis in Rome, New York. This role focuses on providing exceptional client experiences while resolving inquiries and coordinating with team members.

The ideal candidate should possess strong communication skills, attention to detail, and a customer-focused mindset. Compensation ranges from $39,000 to $49,000 per year. We look forward to connecting with empathetic and driven team members.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience preferred

Job description

Customer Service Representative - State Farm Agent Team Member with Steven Jarvis - State Farm Agent

As a Customer Service Representative – State Farm Agent Team Member with Steven Jarvis – State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications:

• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $39,000.00 – $49,000.00 per year