Customer Relations Representative State Farm Agent Team Member

Lori Mullen State Farm; Town of Manlius (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Base salary plus commission

401(k) with employer match

Health insurance

Paid time off

Paid holidays

Career advancement paths

Job summary

Lori Mullen State Farm in Fayetteville, NY is seeking a Customer Relations Representative to provide friendly, professional service on inbound calls and walk-in visits while helping customers with coverage, billing, and policy questions.

This full-time role offers steady hours, a supportive office team, and benefits including health insurance, a 401(k) with employer match, paid time off, and clear career advancement paths.

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.

Skills

Listening skills

Empathy

Problem solving

Attention to detail

Customer-focused

Follow-through

Education

Property and Casualty license (or willingness to obtain)

Job description

Customer Relations Representative - State Farm Agent Team Member

Position Overview

Looking for steady, meaningful work with a team that values you? Lori Mullen State Farm is hiring a Customer Relations Representative in Fayetteville, NY offering dependable weekday hours, a supportive office environment, and benefits you can build on.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately

Qualifications

• No prior insurance experience required
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills

Benefits

• Base salary plus performance-based commission
• 401(k) retirement plan with employer match
• Health insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths

  Pay range: $45,000-$55,000 per year

  This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.