Customer Relations Representative - State Farm Agent Team Member

Jimmanley; City of Newburgh (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A well-known insurance agency in Newburgh, NY is seeking a Customer Relations Representative to provide exceptional customer experiences and handle inquiries. The role involves managing customer interactions, maintaining records, and collaborating with team members to enhance customer satisfaction. Candidates should possess strong communication skills and ideally have experience in customer service. The position offers a competitive salary and benefits including health insurance, flexible schedule, and opportunities for advancement.

Qualifications

• Required skills include strong communication and problem-solving abilities.
• Previous experience in customer service is preferred.
• Must demonstrate the ability to stay calm in high-stress scenarios.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Calmness under high-stress situations

Job description

Customer Relations Representative - State Farm Agent Team Member

Full time, Newburgh, NY

Compensation: $45,000.00 - $65,000.00 per year

Benefits include:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative – State Farm Agent Team Member with James Manley – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.