Customer Relations Representative - State Farm Agent Team Member

Janet Fernandez - State Farm Agent; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Janet Fernandez - State Farm Agent is seeking an Administrative Assistant to ensure smooth office operations and provide exceptional client service. This role emphasizes strong communication, organizational skills, and the ability to manage various administrative tasks efficiently.

The ideal candidate will thrive in a fast-paced environment, supporting both clients and team members. Enjoy the opportunity to grow in a collaborative and supportive team culture.

Join us and make a difference while developing your career!

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Proficient with Microsoft Office and Google Workspace.

Responsibilities

• Greet clients and provide friendly, professional service.
• Manage scheduling, emails, and phone calls for the office.
• Maintain accurate records and update customer files.
• Support team members with administrative and clerical tasks.
• Assist with office organization and daily workflow.

Skills

Strong communication skills

Customer service skills

Organizational abilities

Time-management abilities

Proficiency with computers

Professional demeanor

Team-oriented mindset

Tools

Microsoft Office

Google Workspace

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As an Administrative Assistant with Janet Fernandez - State Farm Agent, you play an essential role in keeping our office running smoothly and efficiently. You are the first point of contact for clients and a critical support to the entire team. Your attention to detail, organizational skills, and professionalism help ensure our daily operations are seamless and our customers feel valued and well cared for.

If you're dependable, service-oriented, and enjoy working in a supportive, fast-paced environment, we’d love to meet you!

Why Our Team Loves Working Here

At Janet Fernandez’s State Farm Agency, we focus on more than just great service—we focus on people. Our close-knit team values collaboration, mentorship, and growth. Janet fosters a culture where everyone is supported and has the tools they need to thrive. Whether you're answering phones, managing calendars, or helping clients, your work will make a real difference.

A Message from Janet Fernandez

"For over 30 years, I’ve had the pleasure of building a team that puts integrity, service, and personal development at the forefront. One of the greatest rewards of this career has been mentoring individuals and seeing them grow in confidence and ability. Many of my former team members have gone on to build successful careers, and I’m proud to continue offering that opportunity to others."

Responsibilities

• Greet clients and provide friendly, professional service.
• Manage scheduling, emails, and phone calls for the office.
• Maintain accurate records and update customer files.
• Support team members with administrative and clerical tasks.
• Assist with office organization and daily workflow.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Proficient with computers and office software (Microsoft Office, Google Workspace).
• Professional demeanor and a team-oriented mindset.
• Previous administrative or customer-facing experience is a plus.

Ready to Start Your Journey?

Join Janet Fernandez’s State Farm Agency and become a valued member of a dedicated, professional, and growth-focused team. Whether you’re looking to build your experience or continue a career in administration, we offer a positive environment and plenty of support to help you succeed.

We review applications promptly and will respond to all candidates within 24 hours.