Customer Relations Representative - State Farm Agent Team Member

Michael Hillman - State Farm Agent; Cumming (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Michael Hillman - State Farm Agent in Cumming, Georgia, is seeking a Customer Relations Representative to generate exceptional customer experiences. This role involves managing customer inquiries, maintaining records, and ensuring high customer satisfaction levels.

The ideal candidate will excel in communication and problem-solving, have customer service experience, and remain calm under pressure. This position offers numerous benefits, including health insurance and opportunities for advancement.

Qualifications

• Exceptional attention to detail and customer service skills.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Role Description

As a Customer Relations Representative with State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.