Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Springdale (AR); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

State Farm Agent in Springdale, AR is seeking a Customer Relations Representative who will be essential in generating exceptional client experiences.

In this role, you will manage inquiries, maintain client records, and assist with retention strategies. Ideal candidates are customer-focused, empathetic, and possess strong communication and problem-solving skills. The position offers a compensation range of $50,000 to $75,000 annually along with benefits like health insurance and paid time off.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Bilingual Spanish preferred

Job description

About Our Agency

Jan opened her agency in 1985, and over the years it has grown into a strong team of 11 who are committed to building meaningful relationships with our customers. We take pride in creating value and truly making a difference in the lives of the people in our agency and throughout our community.

Responsive recruiter

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Jan opened her agency in 1985, and over the years it has grown into a strong team of 11 who are committed to building meaningful relationships with our customers. We take pride in creating value and truly making a difference in the lives of the people in our agency and throughout our community.

As a proud University of Arkansas alumna and Razorback fan (Go Hogs!), Jan is deeply connected to the region. She is also an active member of the Springdale Chamber of Commerce and the Springdale Rotary Club, staying involved and engaged locally.

Our team works hard, but we also enjoy our day and enjoy each other. Building relationships isn’t just something we do with customers, it’s something we do within our office as well. We offer health insurance, PTO, and HSA matching to support our team’s well‑being and long‑term success.

We’re looking for someone who values stability, brings a good attitude, and is well‑rounded and team‑oriented. We believe in a positive, no‑drama environment where people support each other and take pride in their work. If you’re looking for a place where relationships matter and you can make a real impact, this could be a great fit for you.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Jan Phillips – State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.

Compensation: $50,000.00 - $75,000.00 per year

Looking for the skills and confidence to run a business in the future?

Our well‑trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results‑oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Springdale, AR.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, Silver Scroll, and Bronze Tablet

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.