Customer Relations Representative - State Farm Agent Team Member

Gliseljimenez; Summit (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Medical insurance

Dental insurance

Vision insurance

Flexible schedule

Paid time off

Job summary

Gliseljimenez in Summit, New Jersey is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate should possess strong communication and problem-solving skills, with a customer service background preferred.

This role involves managing inquiries, maintaining records, and coordinating with team members for customer satisfaction. Enjoy a dynamic work culture with opportunities for training and advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Previous experience in customer service is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

Our agency has proudly served the community for 30 years, and our strength comes from the incredible diversity and dedication of our team. With roots spanning nine countries — including the U.S., Guyana, India, Colombia, Nicaragua, Costa Rica, El Salvador, and Puerto Rico — we’ve built a culture that celebrates unity, respect, and belonging. We treat each other and our customers like neighbors, and that genuine warmth shines through in everything we do.

We’re actively involved in the Summit community, participating in events like the Summit Street Fair and Movie Night at Screen on the Green, as well as hosting educational insurance seminars to help residents better understand their coverage options. We also support local organizations including the Summit BIG (Believe/Inspire/Grow) POD, GRACE Food Pantry, Seton Hall University’s Joseph A. Unanue Latino Institute, and local high school sports and theater programs.

Professional development is at the heart of our agency. We support every team member through the licensing process and provide continuous training — from structured programs and companywide sessions to one‑on‑one coaching and leadership development. We offer clear career paths for advancement, including opportunities to become an Agent Aspirant and ultimately own your own agency.

Our office culture blends professionalism with celebration. We recognize hard work through bonuses, production‑based awards, and even a weekly lottery drawing with cash or time‑off prizes. Throughout the year, we host team bonding events that celebrate milestones, achievements, and the joy of working together.

We offer a comprehensive benefits package including medical, dental, vision, life insurance, a retirement plan, and ongoing bonuses and incentives.

We’re looking for team members who are truly “people‑first” — reliable, motivated, analytical, and ready to learn. If you’re passionate about helping others, eager to grow, and thrive in a collaborative, culturally rich environment, you’ll fit perfectly in our welcoming and accomplished team.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Glisel Jimenez – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.