Customer Relations Representative State Farm Agent Team Member

Jim Walsh - State Farm Agency; Wilmington (DE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Salary Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jim Walsh - State Farm Agency is seeking a Customer Relations Representative to enhance customer experience and resolve inquiries. This role involves managing customer records, coordinating with department teams, and ensuring customer satisfaction. Ideal candidates should possess strong communication and problem-solving skills, with preferred experience in customer service. This position offers a supportive environment with opportunities for internal growth and development, contributing positively to the local community.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits:

• License Reimbursement
• Salary Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency:

I graduated from West Chester University and have built a career rooted in family, community, and service. Before becoming a State Farm agent 10 years ago, I worked in my family’s legal supplies business, where I learned the value of hard work and taking care of people. Outside of the office, I’ve been a longtime husband, father, and now grandfather, and I’ve enjoyed giving back to the community through 15 years of coaching youth football.

Today, I lead a close-knit team of 4, where we focus on creating a supportive, professional, and rewarding environment. We’re looking for candidates who want to be part of a small but strong team that values relationships, growth, and making an impact both in the office and in the community.

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Jim Walsh - State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.