Customer Relations Representative - State Farm Agent Team Member

State Farm; Robertsdale (AL); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

Opportunity for advancement

Paid time off

401(k)

Dental insurance

Résumé du poste

State Farm Agent Team Member in Robertsdale, AL seeks a Customer Relations Representative who thrives on helping people. You will build strong client relationships, handle inquiries about insurance options, and coordinate with the agency team to meet client needs.

This role offers hands-on growth within the office, a focus on customer service excellence, and opportunities to advance as you develop product knowledge and sales-minded skills.

Qualifications

• Dedicated to customer service.
• Able to relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving.

Responsabilités

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Connaissances

Dedicated to customer service

Customer focus

Excellent communication

Proactive problem-solving

Outils

CRM systems

Description du poste

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Dental insurance

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Josh Wild - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience