Customer Relations Representative - State Farm Agent Team Member

Tobben Agency; Flower Mound (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Job summary

Matt Tobben's State Farm Agency seeks a Customer Care Representative to deliver exceptional client experiences in Flower Mound, TX. You will handle inquiries, coordinate with the team, and anticipate the community's needs while supporting agency growth targets.

Ideal candidates are customer-focused, empathetic, and sales-minded with a Texas P&C license. The role includes growth opportunities, commissions, and a benefits package including health, vision, dental, and retirement contributions.

Qualifications

• Dedicated to customer service.
• Must hold a Texas Property and Casualty General Lines license.
• Able to relate to a customer, answer questions, and anticipate needs.
• Excellent communication to coordinate with agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, and billing.
• Educate customers about insurance options using a needs-based review.
• Use communication to efficiently meet customer needs while promoting business development.

Skills

Customer service

Communication skills

Problem-solving

Empathy

Job description

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching

ROLE DESCRIPTION:

As a Customer Care Representative with Matt Tobben's State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Must hold a Texas Property and Casualty General Lines license
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Competitive salary plus commissions
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience