Customer Service Representative - State Farm Agent Team Member

Josh Kornaus - State Farm Agent; Augusta (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Josh Kornaus - State Farm Agent in Augusta, Georgia is hiring a Customer Service Representative. The role involves responding to customer inquiries, assisting with policy changes, and ensuring excellent customer experiences. Ideal candidates should possess strong communication and interpersonal skills, be detail-oriented, and have a customer service background. This position offers opportunities for internal advancement and development within a supportive team environment.

Qualifications

• Strong communication and interpersonal skills are essential to succeed.
• Must be detail-oriented and able to handle multiple tasks efficiently.
• Previous customer service experience is preferred but not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Competitive salary
• Paid time off
• Training & development
• Bonus based on performance
• Opportunity for advancement

Role Description

As a customer service representative with Josh Kornaus State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.