Customer Relations Representative - State Farm Agent Team Member

Steve Smith; Sterling Heights (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Steve Smith State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a successful insurance agency. You will apply attention to detail, strong customer service skills, and a proactive approach to resolve inquiries while coordinating with team members to anticipate the needs of the community served.

We look for an organized, personable candidate who is focused on helping people and contributing to a collaborative,

Qualifications

• Clear communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Calm under pressure

Job description

Benefits:

• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

Our agency operates two locations and is built around the goal of creating some of the best workplaces in Michigan. We’re always looking for friendly, organized individuals who want to be part of a supportive team and grow their careers in the insurance industry.

I’ve been fortunate to work alongside an incredible group of agents and team members over the years, and my goal is to offer that same opportunity to others who want to build something meaningful. Joining the right agency can truly be life-changing, and we’re passionate about helping our team members grow personally and professionally.

For our team, we offer a strong benefits package that includes a health plan, 401(k), paid holidays, paid time off, guaranteed base salary, and team and individual commissions on top of salary. Team members may also have opportunities for profit sharing, signing bonuses, and insurance licensing reimbursement. Our offices feature a large, open workspace with spacious cubicles and plenty of natural light, creating a comfortable and collaborative environment. We also believe strongly in work-life balance, which is why weekends are always off.

Our culture is built around support, growth, and opportunity. We’re looking for someone who is organized, personable, and excited to be part of a team that values professionalism, collaboration, and helping people succeed.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Steve Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.