Customer Service Representative - State Farm Agent Team Member

Solomon Barwegen - State Farm Agent; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License Paid by Agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Solomon Barwegen - State Farm Agent in Nashville is seeking a Customer Service Representative to join our small, close-knit team. You will handle policy information, assist with changes, and process claims while delivering friendly, helpful support to community members.

This role emphasizes attention to detail, multitasking, and strong communication. Experience in customer service is preferred; training is provided, and there are growth opportunities within a growing agency.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in October of 2024 after spending my entire career with State Farm, starting when I was just 18 years old. Coming from a State Farm family — with my brother also serving as an agent — this business has always been about more than a job; it’s about building something lasting with people you trust.

Our team currently includes three members, and we’re a young, growing office with a strong emphasis on teamwork, energy, and shared success. Staying grounded in what matters is important to me, and I’m actively involved with my church and a local special education program as part of that commitment.

For our team, we offer health benefits, paid licensing, team outings, coffee, team lunches, and a very flexible approach to time off — especially around the holidays. Our culture is competitive in a healthy way, team-first, and built on a true "work hard, play hard" mindset. We’re looking for driven individuals who enjoy being part of a tight-knit team, bring positive energy, and want to grow alongside a young agency that’s just getting started.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Solomon Barwegen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.