Customer Relations Representative - State Farm Agent Team Member

Jgrayinsurance; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

An insurance agency in Louisville, KY is seeking a Customer Relations Representative to provide exceptional customer experiences and support the agency's growth. Responsibilities include managing inquiries, maintaining records, and assisting with retention strategies. Ideal candidates will have strong communication skills and experience in customer service. The role offers a salary range of $40,000 to $60,000 and opportunities for internal growth.

Qualifications

• Experience in customer service is preferred.
• Strong communication and problem-solving skills are essential.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Louisville, KY

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Jonathan Gray - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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