Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; City of Newburgh (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Newburgh is seeking a Customer Relations Representative to enhance customer experiences and support a successful team. This role requires strong communication and problem-solving skills, along with a preference for customer service experience. Candidates will manage inquiries, coordinate with team members, and contribute to retention strategies. Benefits include a competitive salary, flexible schedule, and opportunities for career advancement.

Qualifications

• Preferred experience in customer service roles.
• Ability to manage high-pressure situations effectively.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate across departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with James Manley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation: $45,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.