Customer Relations Representative - State Farm Agent Team Member

Tracy Haus - State Farm Agent; Louisville (KY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k)

Bonus (performance)

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Company parties

Signing bonus

Job summary

Tracy Haus - State Farm Agent in Louisville, KY is seeking a Customer Relations Representative to deliver exceptional client experiences and support agency growth. You’ll handle inquiries, maintain client records, and collaborate with team members to ensure satisfaction and retention.

Prior customer service is valued, and high-energy, empathetic candidates thrive in this fast-paced environment. We offer a robust bonus program, flexible schedule, and opportunities for advancement within a

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm under pressure.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain and update client records.
• Assist with customer retention efforts.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Customer service experience

Stress management

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties
• Signing bonus

ABOUT OUR AGENCY

Our agency operates from two convenient Louisville locations, Middletown and Fern Creek. With a proven track record, we’ve consistently ranked among the top 10 out of 22,000 State Farm agents and are proud leaders in the life insurance industry.

Our team of 18 is more than just colleagues; we’re like family. We offer comprehensive benefits, a flexible PTO plan, and invest in your success by providing leads for you to call and others who contact the office directly.

Our compensation structure is designed to reward excellence, with a robust bonus program that includes a competitive base salary and unlimited bonus potential. If you’re looking for a supportive, high-performing environment, we’d love to have you join us!

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Tracy Haus - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Tracy Haus - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.