Customer Relations Representative - State Farm Agent Team Member

Mike Meeker Insurance Agency; City of Oneonta (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Michael Meeker - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service within a community-focused insurance agency. You will handle inquiries, update client records, and collaborate with team members to meet client needs.

The role emphasizes empathy, accuracy, and proactive problem-solving, with chances for advancement for motivated, sales-minded individuals who excel at helping people in a fast-paced environment.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Michael Meeker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.