Customer Relations Representative - State Farm Agent Team Member

Michael Gutierrez Ins Agcy Inc; Lynnwood (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free food & snacks

Paid time off

Parental leave

Signing bonus

Job summary

Michael Gutierrez Ins Agcy Inc in Lynnwood, WA is seeking a team member to deliver exceptional customer experiences in our insurance agency. You will handle inquiries, update records, and promote insurance products while collaborating with colleagues to ensure satisfaction.

We value empathy, clear communication, and the ability to work under pressure. Internal growth opportunities are anticipated for driven, sales-minded candidates and a supportive team environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.
• Educate on insurance products and benefits.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Paid time off
• Parental leave
• Signing bonus

ROLE DESCRIPTION:

As a Team Member with Michael Gutierrez - State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.
• Educate on insurance products and benefits

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.