Customer Relations Representative - State Farm Agent Team Member

Ladd Hidalgo - State Farm Agent; Jennings (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

$100 per month toward Life policy (6+)

$50,000 Group Life Policy (6+)

Supplemental Health Cafeteria Plan (6+

Job summary

Ladd Hidalgo - State Farm Agent in Jennings, LA is seeking a Customer Relations Representative. You will deliver exceptional service, resolve inquiries, and support community members with their insurance needs, while learning the operations of a thriving local agency.

You will collaborate with team members across departments, maintain accurate records, and contribute to customer retention initiatives. The role offers a friendly office environment, ongoing training, and opportunities for

Qualifications

• Clear communication and active listening.
• Analytical thinking to resolve issues.
• Experience helping customers and handling inquiries.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress management

Job description

Benefits:

• Hiring bonus


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

We've been proudly serving our community for 5 years with a close-knit team of 5. Our office runs on collaboration, support, and a shared commitment to helping customers protect what matters most.

We believe in taking care of our team just as well as we take care of our clients. Our breakroom is always stocked with snacks, and all job supplies are provided so you can focus on your work-not expenses.

After 6 months, team members enjoy additional perks on top of their salary, including:

• $100 per month toward purchasing their own Life policy through State Farm


• A $50,000 Group Life Policy


• A Supplemental Health Cafeteria Plan (Dental, Accident, Cancer, and more)

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Ladd Hidalgo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.