Customer Service Representative - State Farm Agent Team Member

Ladd Hidalgo - State Farm Agent; Jennings (LA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

$100 per month toward Life policy

$50,000 Group Life Policy

Supplemental Health Cafeteria Plan

Job summary

Ladd Hidalgo - State Farm Agent is hiring a Customer Service Representative to deliver exceptional service and support for State Farm policyholders in Jennings, LA. You will handle inquiries, guide customers through policy changes, and coordinate with the team to resolve issues while contributing to a positive, customer-focused environment.

We value a collaborative team, flexibility, and ongoing training. After the initial period, you may access additional perks and opportunities for advancement

Qualifications

• Excellent communication and people skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ABOUT OUR AGENCY:

We’ve been proudly serving our community for 5 years with a close-knit team of 5. Our office runs on collaboration, support, and a shared commitment to helping customers protect what matters most.

We believe in taking care of our team just as well as we take care of our clients. Our breakroom is always stocked with snacks, and all job supplies are provided so you can focus on your work—not expenses.

After 6 months, team members enjoy additional perks on top of their salary, including:

• $100 per month toward purchasing their own Life policy through State Farm
• A $50,000 Group Life Policy
• A Supplemental Health Cafeteria Plan (Dental, Accident, Cancer, and more)

If you’re looking for a supportive environment where your work is valued and rewarded, you’ll find your place here.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ladd Hidalgo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.