Customer Relations Representative - State Farm Agent Team Member

Jeff Kolp - State Farm Agent; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Life insurance

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Job summary

Jeff Kolp - State Farm Agent seeks a Customer Relations Representative to create exceptional customer experiences in Indianapolis. You will support agency growth by resolving inquiries and anticipating community needs.

Ideal candidates will possess strong communication, problem-solving skills, and a background in customer service. The agency offers a supportive and growth-oriented work culture, with competitive benefits such as health insurance and flexible scheduling.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to maintain composure in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Benefits

• License reimbursement
• Life insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

About Our Agency

Our agency opened in June 2008 and is a close‑knit, high‑performing team of five. With a background in agriculture and sales, we take pride in serving our customers and supporting our team. We stay connected to the community through initiatives such as local community gardens and outreach efforts. We offer life insurance, a health stipend, a 401(k), and reimbursement for licensing costs to support your growth and long‑term success. Our office culture is efficient, self‑motivated, and built around high standards of service. We’re looking for someone who wants to build a long‑term career—driven, accountable, and committed to growth.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Jeff Kolp – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.