Customer Relations Representative - State Farm Agent Team Member

Jeff Ward - State Farm Agent; Bonney Lake (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Join Jeff Ward - State Farm Agent in Bonney Lake as a Customer Relations Representative. You will deliver exceptional customer experiences while managing inquiries and assisting with retention strategies.

The ideal candidate will have strong communication and problem-solving skills, with a preference for those with customer service experience. We value empathy and a team-oriented attitude. This role offers opportunities for advancement and a supportive work environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to manage stress effectively.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update as needed.
• Assist with customer retention strategies.
• Coordinate with departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Stress management

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative – State Farm Agent Team Member with Jeff Ward – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.