Customer Relations Representative - State Farm Agent Team Member

Jenna Mack - State Farm Agent; Ozark (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Licensing paid by agency

Disability insurance

Life insurance

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jenna Mack - State Farm Agent in Ozark, AL is seeking a Customer Relations Representative to deliver exceptional service and support community members. You will handle inquiries, update client records, process requests, and collaborate with the agency team to ensure customer satisfaction.

This on-site role offers a friendly environment, competitive compensation, paid time off, health and life insurance benefits, and clear paths for advancement based on performance and dedication.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

Benefits

• Licensing paid by agency
• Disability insurance
• Life insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency has been in business for 15 years and offers generous benefits that include paid vacation, PTO, a 401(​K) plan, life insurance, disability insurance, and paid holidays.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Jenna Mack – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a strong fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.