Customer Service Representative - State Farm Agent Team Member

Jeff Kolp - State Farm Agent; Indianapolis (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Life insurance

401(k)

Bonus based on performance

Health insurance

Paid time off

Flexible schedule

Training & development

Opportunity for advancement

Job summary

Jeff Kolp - State Farm Agent is looking for a Customer Service Representative to enhance customer experiences while managing inquiries and coordinating with the team. This role requires attention to detail and a strong desire to help customers. Ideal candidates will have excellent communication skills and a commitment to personal growth.

As part of a close-knit team, you'll partake in a culture built on high standards of service, leading to opportunities for advancement and competitive salary.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Detail-oriented individuals who can multitask will excel.
• Prior customer service experience is favorable.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Life insurance
• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in June 2008 and is a close-knit, high-performing team of five. With a background in agriculture and sales, we bring a strong work ethic and results-driven mindset into the way we serve our customers and support our team.

Our office culture is efficient, self-motivated, and built around high standards of service. We take pride in being highly responsive to our customers and continuously looking for ways to better meet their needs. We’re looking for someone who wants to build a long‑term career – someone driven, accountable, and committed to growth. Our goal is to create an environment where team members are supported, successful, and positioned to achieve strong earning potential.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Jeff Kolp – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.