Customer Relations Representative - State Farm Agent Team Member

Steve Sipes - State Farm Agent; Houston (TX); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Descripción de la vacante

Steve Sipes - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the agency’s growth. You will handle inquiries, coordinate with teammates, and help meet community needs with a customer-first approach.

The role emphasizes accuracy, empathy, and proactive service as part of a team that values collaboration, development, and consistent performance.

Formación

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsabilidades

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Conocimientos

Communication skills

Problem solving

Customer service experience

Stress management

Descripción del empleo

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

ABOUT OUR AGENCY:

I’ve been in business for 11 years and currently lead a team of 12 dedicated professionals who bring positive energy and purpose into everything we do. I hold a bachelor’s degree in Finance along with an MBA, and that background helps guide the thoughtful, strategic approach we take when serving our customers and growing our team. Community involvement is a major priority for our agency - I serve as a Director for the Pasadena ISD Education Foundation and chair its Finance Committee, and I'm an active member of the South Belt-Ellington Chamber of Commerce. We also support our local fire department each year with fire prevention kits and participate in annual community events like National Night Out, Trunk or Treat, and Winter Wonderland.

Our team culture is built on teamwork, shared goals, and genuine positivity. We offer PTO, retirement benefits, bonuses, and travel awards as part of our commitment to recognizing effort and supporting long-term growth. This is an environment where people work with purpose, support one another, and take pride in making a meaningful impact both inside the office and throughout the community.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Steve Sipes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.