Customer Relations Representative - State Farm Agent Team Member

Wyatt Pusey - State Farm Agent; Altoona (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Wyatt Pusey - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support to clients. You will handle inquiries, maintain records, and coordinate with team members to ensure customer satisfaction and growth of the agency.

This role emphasizes a customer-first mindset, ability to work in a fast-paced environment, and a willingness to learn and contribute to community outreach and sales goals.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I became a State Farm agent to take control of my future, create better opportunities for my family, and build something I could truly be proud of. What I enjoy most about this career is building trust and lasting relationships with the people we serve. Our agency is built on collaboration, accountability, independence, and a strong focus on results.

We stay active in the community by sponsoring local organizations, and as a team, we like to get together outside of work to share meals and spend time together. Building strong relationships within the office is just as important as the relationships we build with our customers.

I'm passionate about continuous improvement and always trying to get 1% better each day. That mindset carries into the way I lead and support the team. I check in regularly, provide ongoing training opportunities, and offer multiple platforms to help team members build product knowledge and sales skills.

We offer health benefits, schedule flexibility, training, incentives, and a hiring bonus. We also recognize success with cash rewards, bonuses, and raises, because I believe growth and effort should always be rewarded.

Our culture is fast-paced, competitive, and growth-oriented. We're looking for someone who is self-driven, high-energy, and eager to learn. If you're motivated to improve your skills, grow your income, and take advantage of real opportunities, this could be a great place to build your future.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Wyatt Pusey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.