Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Harrisburg (Dauphin County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible schedule

Bonus based on performance

Training & development

Simple IRA

Licensing paid

Opportunity for advancement

Job summary

State Farm Agent in Harrisburg is looking for a Customer Relations Representative to enhance client relationships and provide exceptional service. Responsibilities include customer follow-ups and responding to various inquiries to ensure customer satisfaction.

The ideal candidate will have a sales background and strong communication skills, with a preference for bilingual candidates. This position offers a competitive salary between $50,000 and $65,000 annually, along with benefits like health insurance and paid time off.

Qualifications

• Preferred experience in sales roles such as retail associate or telemarketing.
• Excellent written, verbal, and listening communication skills.
• Ability to anticipate and respond to customer needs effectively.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service on inquiries.
• Promote long-lasting customer relations through follow-ups.

Skills

Sales experience

Client relationship management

Excellent communication skills

Customer service dedication

Bilingual Spanish

Job description

Role Description

As a Customer Relations Representative – State Farm Agent Team Member for Brenda Wagner – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Benefits

• Licensing paid
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills – written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.
• Bilingual Spanish preferred.

Compensation

$50,000.00 – $65,000.00 per year.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Harrisburg, PA.
• I have been a State Farm agent since 1990.
• I am a proud graduate of Shippensburg University.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.