Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Tulsa (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Tulsa, Oklahoma, is looking for a Customer Relations Representative to provide exceptional customer service and support community needs. Key responsibilities include managing inquiries, maintaining customer records, and assisting with retention strategies. Ideal candidates have strong communication and problem-solving skills, and prior customer service experience is preferred. The position offers competitive pay, comprehensive benefits, and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

Role Description

As a Customer Relations Representative – State Farm Agent Team Member, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your role involves handling inquiries, resolving issues, coordinating with team members, and supporting the community’s needs.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation

$40,000.00 - $55,000.00 per year

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Agency Overview

Founded in 2006, our agency consists of a dedicated team of six professionals focused on teamwork, growth, and confidence. We provide comprehensive benefits including Blue Cross Blue Shield health and dental coverage and a 401(k) plan.

Employment Terms

State Farm agents are independent contractors who hire their own employees. Agents are responsible for all employment decisions regarding their employees.