Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Peoria (IL); On-site; USD 21,490,560 - 28,654,080; Part time

Benefits offered by this job

Competitive Hourly Pay

Bonus based on performance

Opportunity for advancement

Training & development

Company parties

Job summary

Aaron Freitag State Farm Agency in Peoria, IL seeks a dependable Part-Time Customer Service Representative to support our growing team. The role focuses on policy servicing, billing support, and client relations in a fast-paced, in-office setting.

You will handle customer inquiries by phone, email, and in person, process endorsements and payments, and look for cross-sell opportunities while maintaining accurate client records and contributing to a positive team environment.

Qualifications

• Strong communication and interpersonal skills.
• Organized, dependable, and detail-oriented.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working in a structured, fast-paced office environment.
• Previous customer service experience preferred (insurance experience is a plus).
• Willingness to obtain an insurance license (if not already licensed).

Responsibilities

• Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions
• Assist clients with policy changes, billing questions, and general account servicing
• Process endorsements, payments, and document updates accurately
• Support the sales team by identifying cross-sell and coverage opportunities
• Follow up with customers on outstanding items or service needs
• Maintain accurate and organized client records within agency systems
• Help ensure a smooth and efficient daily office operation

Skills

Strong communication

Organized

Detail-oriented

Multitasking

Customer service experience

Insurance license willingness

Job description

Responsive recruiter

Benefits

• Competitive Hourly Pay
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Company parties

Part-Time Customer Service Representative (CSR)

Aaron Freitag State Farm Insurance & Financial Services Agency

Peoria, Illinois

Position Overview

The Aaron Freitag State Farm Agency is seeking a dependable, detail-oriented, and customer-focused Part-Time Customer Service Representative (CSR) to support our growing team. This role plays a critical part in delivering exceptional service to our clients by assisting with policy servicing, billing support, and relationship management.

This is an in-office position designed for someone who thrives in a fast-paced, team-oriented environment and takes pride in helping others.

Key Responsibilities

• Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions
• Assist clients with policy changes, billing questions, and general account servicing
• Process endorsements, payments, and document updates accurately
• Support the sales team by identifying cross-sell and coverage opportunities
• Follow up with customers on outstanding items or service needs
• Maintain accurate and organized client records within agency systems
• Help ensure a smooth and efficient daily office operation

What Success Looks Like

• High attention to detail with minimal errors
• Strong responsiveness and follow-through with customers
• Positive client experiences that strengthen long-term relationships
• Ability to multitask while maintaining professionalism and accuracy
• Contribution to a high-performance, team-first environment

Qualifications

• Strong communication and interpersonal skills
• Organized, dependable, and detail-oriented
• Ability to handle multiple tasks and prioritize effectively
• Comfortable working in a structured, fast-paced office environment
• Previous customer service experience preferred (insurance experience is a plus)
• Willingness to obtain an insurance license (if not already licensed)

Schedule

• Starting at 20 hours per week
• In-office position

Compensation & Growth

• Hourly pay (based on experience)
• Opportunities for performance-based bonuses
• Clear path to grow into a full-time role within the agency

Why Join Our Team

At Aaron Freitag State Farm, We Operate With a Culture Built On Being Humble, Hungry, And Smart. We Are Committed To

• Being our clients’ best friend on their worst day
• Building meaningful relationships within our community
• Creating opportunities for personal and professional growth

Compensation: $15.00 - $20.00 per hour

Do you strive to set yourself apart from all the others?

We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Aaron Freitag - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Peoria, IL.
• I have been a State Farm agent since 2010.
• I am a proud graduate of Western Illinois University.
• We currently have 4 team members at our agency

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.