Customer Relations Representative - State Farm Agent Team Member

Michael Johnson - State Farm Agent; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

Michael Johnson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support our homeowners, auto, life, retirement, and pet insurance services. The role emphasizes attentive service, accurate record-keeping, and proactive communication to help our agency grow and serve the community effectively.

As part of a small team, you will receive on-the-spot training, participate in team events, and have opportunities to advance based on

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

Looking for a rewarding career in a supportive and engaging environment? Our agency is a full-service State Farm office where we help clients with everything from home and auto insurance to life, retirement, and even pet insurance. Since 2020, we've been dedicated to making a difference in our clients' lives while fostering a culture of continuous learning and growth.

Our close-knit team of four is growing, and we’re excited to add more motivated professionals to our office. With an open, collaborative space, on-the-spot training, and plenty of opportunities to earn extra incentives, we make sure work is both productive and fun. Team dinners, community events, and ongoing promotions keep things exciting.

We offer PTO, a 401k with a 5% match, life insurance assistance, and employer-paid licensing. If you're looking to grow in a dynamic and supportive agency, we’d love to meet you!

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Michael Johnson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.