Customer Relations Representative - State Farm Agent Team Member

Mayra Quaas - State Farm Agent; Eugene (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

Paid time off

Flexible schedule

Training & development

Vision insurance

Dental insurance

Licensing reimbursement

Performance-based bonus

Opportunity for advancement

Job summary

Mayra Quaas - State Farm Agent in Eugene, Oregon, is seeking a Customer Relations Representative to enhance customer experiences and support the agency's growth. In this role, you’ll manage inquiries and collaborate with the team to ensure satisfaction.

The ideal candidate should possess strong problem-solving skills, be experienced in customer service, and remain calm under pressure. We value kindness and teamwork, making our agency a supportive environment for all employees.

Qualifications

• Strong communication and problem-solving skills are essential.
• Customer service experience is preferred for this role.
• Ability to maintain composure in high-stress situations is needed.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assure customer retention strategies are effectively implemented.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

About Our Agency

Our agency opened in 2019 and is home to a small but mighty team of two full-time and one part-time team members. We offer PTO, health, vision, dental, a Simple IRA, and both individual and team bonuses to reward great work.

What really makes our agency special is the culture we’ve built. We work as one team to provide the best solutions for our customers, and we all share the same goal—to win together. Along the way, we make sure to keep things fun and supportive, creating an environment where people can truly thrive.

We’re proud to give back to our community through our annual backpack drive, helping local families in need. We also enjoy getting out of the office for events like our local home show and garden show.

When it comes to new team members, we value kindness, coachability, honesty, and a positive attitude. If you’re looking to join a team that believes in working hard, supporting each other, and making an impact, this could be the right place for you.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Mayra Quaas – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.