Customer Relations Representative - State Farm Agent Team Member

John Majerowicz - State Farm Agent; Ellicott City (MD); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Job summary

John Majerowicz - State Farm Agent is looking for a motivated Customer Relations Representative to enhance customer experiences and support agency growth. This role involves managing inquiries, maintaining records, and coordinating across teams.

The ideal candidate should have strong communication and problem-solving skills, with experience in customer service being a plus. Join a laid-back yet driven team dedicated to achieving success while providing excellent service to the community.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly is crucial.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem‑solving skills

Customer service experience

Ability to handle high‑stress situations

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency opened in 2025 and has already built a strong, motivated team of four professionals focused on growth and success. Before opening the agency, I worked alongside another State Farm agent, which inspired me to create something of my own — a place where hard work, opportunity, and teamwork come together.

As a local college graduate, I’m proud to serve this community and provide customers with the protection and guidance they deserve. Our team operates with a “work hard, have fun” mentality — we’re laid‑back but driven, and everyone here shares a commitment to showing up, staying focused, and achieving big goals.

We offer great benefits including a Simple IRA, health coverage, and a hiring bonus for licensed team members.

We’re looking for highly motivated, punctual, and energetic individuals who want to be part of a team that values both success and camaraderie. If you’re ready to put in the work and have fun while doing it, this could be the perfect fit.

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with John Majerowicz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.