Customer Relations Representative - State Farm Agent Team Member

Ann Lewis-Morris - State Farm Agent; Chicago, Elmwood Park (IL, IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Free food & snacks

Paid time off

Profit sharing

Training & development

Job summary

Ann Lewis-Morris - State Farm Agent is seeking a Customer Service Associate to deliver exceptional service, resolve inquiries, and support community members. The role emphasizes detail, empathy, and teamwork to grow a local insurance office.

You will maintain records, assist with retention strategies, and coordinate with other departments to ensure customer satisfaction. Prior customer service experience is preferred and a calm, resilient approach is valued.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication & problem-solving

Customer service experience

Calm under pressure

Job description

Benefits:

• Competitive salary


• Free food & snacks


• Paid time off


• Profit sharing


• Training & development

ROLE DESCRIPTION:

As a Customer Service Associate you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.