Customer Relations Representative - State Farm Agent Team Member

Bob Speck - State Farm Agent; Elkhorn Precinct (NE); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

The Bob Speck State Farm Agency is seeking a Customer Relations Representative to deliver exceptional client experiences. You will handle inquiries, resolve issues, coordinate with agency team members, and anticipate the needs of community members you support.

We look for customer-focused and empathetic team players with sales potential. Internal growth opportunities are anticipated for driven candidates who are ready to obtain state insurance licenses and contribute to our growing agency.

Qualifications

• Dedicated to customer service and building new relationships.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.
• Ability to obtain state insurance licenses.
• Associates degree or higher, or related work experience.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Consult with prospective customers and provide quotes in a timely basis
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Relationship building

Proactive problem-solving

Empathy

Education

Associate degree or higher

Related work experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative with The Bob Speck State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Consult with prospective customers and provide quotes in a timely basis
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service and building new relationships
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Ability to obtain state insurance licenses
• Associates degree or higher, or related work experience

BENEFITS:

• Salary plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience