Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Eatontown (NJ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Eatontown is looking for a Customer Relations Representative to deliver exceptional service and enhance customer experiences. Responsibilities include managing inquiries, maintaining records, and coordinating with team members to ensure satisfaction. The ideal candidate has strong communication and problem-solving skills, with a preference for those experienced in customer service. This position offers a competitive pay rate between $25.00 and $30.00 per hour with various benefits including flexible scheduling and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

Customer Relations Representative - State Farm Agent Team Member

Join to apply for the Customer Relations Representative - State Farm Agent Team Member role at State Farm Agent

About Our Agency

Our agency opened in 2008 and currently has a team of four. Before becoming an agent, I worked in management for medical claims with State Farm, which gave me a strong foundation in service, leadership, and building relationships.

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Mission Statement

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Camille Kiste - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation

Compensation: $25.00 - $30.00 per hour

Agency Services

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.