Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Milwaukee, Wisconsin is seeking a Customer Relations Representative to enhance customer experiences and resolve inquiries. This role involves managing customer records and coordinating with team members to support community needs.

The ideal candidate will have strong communication skills and experience in customer service. Compensation ranges from $40,000 to $60,000 per hour, along with benefits such as a hiring bonus and flexible schedule.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service is preferred.
• Ability to calmly handle high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

About Our Agency

Our office has been proudly serving the community for 20 years, and we continue to grow! We currently have a team of 13 dedicated professionals who work together to achieve success while supporting one another.

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Jon Fernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation

Compensation: $40,000.00 - $60,000.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.