Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Beaumont (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Beaumont, Texas is seeking a Customer Relations Representative to provide exceptional customer service and support the growth of the agency. Responsibilities include managing inquiries, resolving issues, and maintaining records. Ideal candidates possess strong communication skills and a customer-focused attitude. This entry-level, full-time position offers a salary between $45,000 and $65,000 annually along with various benefits.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly is required.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Calmness under stress

Job description

Overview

Role: Customer Relations Representative - State Farm Agent Team Member with Heather Montagne - State Farm Agent. You will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will resolve customer inquiries, coordinate with other agency team members, and anticipate the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation

Compensation: $45,000.00 - $65,000.00 per year

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About the role and team

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Agency details

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Orange, TX And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance