Customer Relations Representative - State Farm Agent Team Member

John Peters - State Farm Agent; Delray Beach (FL); On-site; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Delray Beach is seeking a Customer Relations Representative to provide exceptional customer experiences. The ideal candidate will excel in communication and problem-solving, manage customer inquiries, and work collaboratively with team members. Opportunities for internal growth are available for motivated individuals eager to enhance their careers. Join a positive team dedicated to serving the community and maintaining high customer satisfaction.

Qualifications

• Strong communication and problem-solving skills required.
• Previous experience in customer service preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Education

Bachelor's degree

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I started my career as a State Farm agent back in 1985. I hold a Bachelor's degree from Western Michigan University and a Master's degree from the University of Detroit-Mercy. I have been an active member of the Delray Beach Chamber of Commerce for 35 years, and I am honored to be a recipient of the Rotary International Paul Harris Fellow award. Additionally, I am involved in the Raymond F. Kravis Center for the Performing Arts and support the Boy Scouts of America. Living in Delray Beach for over four decades, I have truly become a part of the community.

My agency has been recognized with the Crystal of Excellence award for an impressive 25 consecutive years. At the office, we prioritize teamwork and collaboration. My team is not only hardworking and dedicated but also brings a sense of fun and positivity to the workplace. They are enthusiastic go-getters who enjoy their work and strive to make each day enjoyable for everyone. Together, we aim to provide exceptional service to our clients and make a positive impact in the community we serve.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with John Peters - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.