Customer Relations Representative - State Farm Agent Team Member

Chris Callahan - State Farm Agent; Laurens (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chris Callahan - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. You will handle inquiries, maintain records, and collaborate with the team to anticipate the needs of community members you serve.

This role emphasizes a customer-focused mindset, empathy, and proactive engagement. If you are motivated, able to work well with others, and eager for growth within a collaborative office, this could be the

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2019, and today I lead a talented team of eight professionals. Before becoming an agent, I built my career in the insurance industry as a Regional Vice President and District Manager in home service, experience that taught me the importance of leadership, collaboration, and putting clients first. I graduated from Limestone College with a degree in Business and have been running businesses since I was just 13 years old, so entrepreneurship and hard work are truly part of who I am.

Outside the office, I’m deeply involved in our community. I serve on the Legacies Leadership Board through the local Chamber of Commerce and coach 8U football, baseball, and basketball — all of which allow me to stay connected and give back. Community involvement is a core part of our mission, and we’re always looking for ways to make a positive impact beyond insurance.

Our agency offers a strong team-oriented culture with plenty of opportunities to build camaraderie. We travel together, host fun Christmas party auctions, and celebrate wins with mid-year events at the lake. The atmosphere here is upbeat, driven, and filled with energy. With a wealth of experience and knowledge across the board, our team supports and motivates one another every single day.

We’re looking for individuals who want to win, bring a competitive spirit, and thrive in a collaborative environment. If you’re passionate about helping others, love working toward shared goals, and want to grow with a team that celebrates success together, this could be the perfect place for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Chris Callahan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.