Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Colorado Springs (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

State Farm Agent in Colorado Springs is seeking a Customer Service Representative to deliver exceptional customer experiences, resolve inquiries, and coordinate with agency team members to support community needs.

Replies within 24 hours. The role emphasizes problem solving, retention activities, and collaboration across departments to ensure satisfaction.

Qualifications

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Stress management

Job description

Role Description

As a Customer Service Representative with State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Replies within 24 hours.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation: $50,000.00 - $70,000.00 per year

Are You Driven & Ambitious?

We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self‑motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in East Colorado Springs.
• We currently have 5 team members at our agency.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.