Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Carmel (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Carmel, Indiana is seeking a Customer Relations Representative to enhance customer experiences and support a successful insurance agency. In this dynamic role, you will manage customer inquiries and coordinate with various team members.

The ideal candidate will possess strong communication skills and experience in customer service. A competitive salary ranging from $55,000 to $85,000 provides ample growth potential with a comprehensive benefits package that includes a 401(k), health insurance, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

About Our Agency

With 12 years in business and a team of 9 full-time professionals, our agency is built on excellence, teamwork, and community connection. We provide monthly and quarterly team challenges with bonus opportunities, group medical coverage, and retirement contributions to support your success both at work and in life.

Our agency has been honored with multiple State Farm awards, including Ambassador Travel, SVP Club, and Honor Club—recognition that reflects our commitment to delivering exceptional service and coverage to every customer.

We’re also proud to give back to the community through volunteer efforts and local involvement.

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Our office is located in Indianapolis at 106th and College Ave.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Drew Federau - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation: $55,000.00 - $85,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.