Customer Relations Representative - State Farm Agent Team Member

Michael Theisen - State Farm Agent; Woodbury (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hiring bonus

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Michael Theisen - State Farm Agent is seeking a Customer Relations Representative to deliver outstanding service and support to clients within our local community. You will handle inquiries, assist with policy questions, and contribute to a positive customer experience.

This role emphasizes teamwork with agency staff, accurate record keeping, and participation in retention initiatives. A friendly, patient approach and strong communication skills are essential for success.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Job description

Benefits:

• Hiring Bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2022 and has experienced tremendous growth every year — and we’re just getting started. I’ve been with State Farm since 2015 and have spent the past decade building a career centered around helping people protect what matters most. Originally from Minnesota and a graduate of the University of Minnesota–Twin Cities, I’m passionate about serving our community and creating opportunities for others to grow personally and professionally.

Our team is currently small but mighty, with two full-time members and one part-time intern, and we’re looking to expand. We’re energetic, positive, and driven by three core values: work ethic, caring (for our customers, our community, our team, and ourselves), and continuous growth. We set high expectations and work hard to reach them, but we also make sure to celebrate our success with bonuses, team trips, and fun office events.

If you’re a motivated self-starter who’s ready to make a difference, grow in your career, and enjoy meaningful work with a supportive team, we’d love to hear from you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Michael Theisen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.