Customer Relations Representative - State Farm Agent Team Member

Calldantoday; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Calldantoday is seeking a Customer Relations Representative - State Farm Agent Team Member in Buffalo, NY. This full-time role focuses on generating exceptional customer experiences and enhancing career opportunities while supporting a successful insurance agency.

The ideal candidate will demonstrate excellent communication skills, resolve customer inquiries, and anticipate community needs. Join us for a rewarding position with competitive salary, bonus potential, and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Must obtain insurance licensing before start date.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Customer Relations Representative - State Farm Agent Team Member

Location: Full Time in Buffalo - NY

Compensation: $55,000.00 - $75,000.00 per year

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Dan Schmidt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Must obtain insurance licensing before start date.

State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.