Customer Service Representative - State Farm Agent Team Member

Calldantoday; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Calldantoday in Buffalo, NY is seeking a Customer Service Representative to enhance customer experiences in a dynamic insurance agency. The ideal candidate will possess strong communication skills and a detail-oriented mindset, contributing to a supportive and fun team environment.

Responsibilities include resolving customer inquiries, assisting with policy changes, and processing insurance claims. A flexible schedule and competitive salary offer growth opportunities in this vibrant workplace.

Qualifications

• Previous customer service experience preferred.
• Must obtain insurance licensing before start date.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Location: Full Time in Buffalo - NY

Compensation: $55,000.00 - $75,000.00 per year

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency is built on consistency, accountability, and creating an environment where people can succeed while enjoying the process. We’re a team that values hard work, ownership, and showing up every day ready to get the job done.

We keep things engaging and rewarding throughout the year. From January through March, we run a promotion with prizes and opportunities to earn extra PTO. We also enjoy weekly rewards like lunch from local restaurants, fun in-office competitions, and even small daily workouts to keep energy high. Starbucks surprises are a regular treat, and our annual off‑site fall planning meeting includes meaningful speakers and team‑building activities.

Our office culture is driven, fun, and team‑oriented. We’re looking for someone who can take ownership of their role – someone reliable, consistent, and self‑motivated who can work independently and contribute to a team that works hard and enjoys winning together.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Dan Schmidt – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must obtain insurance licensing before start date.