Customer Relations Representative - State Farm Agent Team Member

Dianainsuresme; Billings (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Opportunity for advancement

Bonus based on performance

Vision insurance

Job summary

An insurance agency in Billings, MT is looking for a Customer Relations Representative. This full-time role focuses on delivering exceptional customer service and fostering client relationships to drive agency growth. Ideal candidates will possess strong communication skills and a dedication to customer service. Compensation ranges from $40,000 to $60,000 annually, with opportunities for advancement and additional benefits.

Qualifications

• Ability to relate effectively to customers and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with team members.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options using a needs-based approach.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Billings, MT

Replies within 24 hours

• 401(k) matching
• Health insurance
• Paid time off
• Opportunity for advancement
• Bonus based on performance
• Vision insurance

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Diana Larson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.