Customer Relations Representative - State Farm Agent Team Member

Ed Quintus - State Farm Agent; Aldan (Delaware County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Ed Quintus - State Farm Agent in Aldan, Delaware County, is looking for a Customer Relations Representative. You will create exceptional customer experiences while handling inquiries, resolving issues, and supporting the community's needs.

The ideal candidate displays strong communication skills, a calm demeanor under pressure, and a desire to grow in a stable agency. This role offers opportunities for advancement and a supportive team culture.

Join us to make a meaningful impact in customer relations and enjoy a rewarding career path.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

With 30 years of experience as a State Farm agent, I’ve built a well-established and respected agency just outside the Pennsylvania metro area, serving customers across Pennsylvania, New Jersey, and Delaware. Over the years, I’ve prioritized stability, loyalty, and genuine relationships, resulting in exceptionally low turnover—just 12 hires in 29 years, with several team members staying until retirement.

Today, our close-knit team consists of two dedicated team members who embody the same family-focused values that guide my leadership style.

We’re looking for go-getters who take initiative, care deeply about helping people, and are motivated to grow within a stable, loyal, and well-respected agency. If you’re seeking a career opportunity in a place that values community impact and lasting relationships, this could be a perfect fit for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Ed Quintus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.