Customer Relations Representative - State Farm Agent Team Member

Quinton Lemanski - State Farm Agent; Rochester Hills (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Quinton Lemanski - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support agency growth. You will manage enquiries, resolve issues, and maintain customer records while working collaboratively with team members.

If you're a customer-focused and empathetic individual, we would love to connect with you. This position offers opportunities for internal advancement for driven candidates. Join us and help enhance our community support.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred but not mandatory.
• The ability to handle high-stress situations calmly is crucial.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Maintain and update customer records as needed.
• Assist with strategies to enhance customer retention.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Quinton Lemanski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.