Customer Relations Representative

American University; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

American University is seeking a Financial Aid Front Desk Coordinator to manage in-person and email inquiries. The role includes triaging requests from prospective and current students, coordinating scheduling, and supporting procurement and expense reporting within the Financial Aid Office.

Preferred candidates have an Associate's degree and 1–3 years of relevant experience; a Bachelor's degree is a plus. This is a full-time, on-campus position in Washington, DC.

Qualifications

• Associate's degree required; 1-3 years relevant experience.
• Bachelor's degree preferred.
• Experience handling in-person and email inquiries is desirable.

Responsibilities

• Serve as the first point of contact for the Financial Aid Front Desk. Respond and triage in-person inquiries.
• Respond and assign unassigned e-mail inquiries; review and assign all inquiries within receipt date.
• Coordinate and schedule staff meetings; take and disseminate meeting minutes; draft cover memos; assess and order office supplies.
• Compile, reconcile and report corporate card expenditures for office expenses and travel.

Skills

Serving Customers

Prioritizing and Organizing

Supporting Coworkers

Championing Customer Needs

Acquiring and Analyzing Information

Education

Associate's degree

Bachelor's degree

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.

FA Communication & Service - FWS Time Type: Full time Job Type: Regular FLSA Status: Non-Exempt Work Modality: Full On Campus Presence Union: SEIU Local 500 - Provost & Enrollment Division

Job Description:

This is a key position in the American University's Financial Aid Office. The incumbent shall be responsible for managing in-person and electronic inquiries. The position is responsible for triaging inquiries of prospective, current undergraduate, and graduate students and assuring exceptional responsiveness and service as it relates to the walk-in and e-mail inquiries. The incumbent shall also assist in managing the office's scheduling, procurement and expense reporting needs.

Essential Functions:

• In-Person Inquiry Management: Serve as the first point of contact for the Financial Aid Front Desk. Respond and triage in-person inquiries.
• Email Inquiry Management: Respond and assign as appropriate unassigned e-mail inquiries. Review and assigned all inquiries within the date of receipt.
• Correspondence, Scheduling, and Procurement: Coordinate and schedule ongoing staff meetings. Take and disseminate meeting minutes. Draft cover memos. Assess and order office supplies as needed.
• Expense Reconciliation: compile, reconcile and report corporate card expenditures for office expenses and travel.

Competencies:

• Serving Customers.
• Prioritizing and Organizing.
• Supporting Coworkers.
• Championing Customer Needs.
• Acquiring and Analyzing Information.

Position Type/Expected Hours of Work:

Full-time. 35 hours per week.

Salary Range:

$23.21 - $25.00 per hour.

Required Education and Experience:

Associate's degree. 1 - 3 years of relevant experience.

Preferred Education and Experience:

Bachelor's degree. Working knowledge of automated systems. Excellent written and verbal communication skills.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

Benefits AU offers a competitive benefits package.

Other Details:

Hiring offers for this position are contingent on successful completion of a background check.

Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

American University is an E-Verify employer.

Equal Opportunity, Affinity, and Disability-Confirmation:

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

American University is a student centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.