Front Desk Receptionist (Student) (FWS)

The Chronicle Of Higher Education, Inc.; Washington (District of Columbia); On-site; USD 24,796 - 30,307; Part time

Job summary

American University is seeking a part-time front desk receptionist for the Academic Support and Access Center. You will greet visitors, schedule student appointments, answer calls, and assist with general office tasks in a busy front office environment.

Ideal candidates will have excellent customer service, strong organizational skills, and the ability to work independently or as part of a team. A familiarity with MS Excel and Outlook is preferred.

Qualifications

• Enrolled in a full-time undergraduate program at American University.
• Must have an active Federal Work Study (FWS) Award.
• Excellent customer service and communications skills; professional and diplomatic with diverse student clientele.

Responsibilities

• Greet visitors.
• Schedule student appointments on an online calendar.
• Answer the phone and direct calls.
• Respond to inquiries regarding ASAC services.
• Scan documents and perform data entry.
• Provide general office support for the administrative, program, and ASAC staff.
• Back up the Operations Coordinator.

Skills

Customer service

Communication

Organization

Multitasking

Tech-savvy

Team player

Confidentiality

Reliability

Education

Enrolled undergraduate

Federal Work Study

Tools

MS Excel

Outlook

Job description

Work Where You Learn: Build Experience, Grow Skills, andContribute to Your University Community. This position isavailable only to enrolled American University students.

Important guidance for current American University employees:American University current employees, including those employed instudent positions, must apply through their employee Workdayaccount. If you are a current employee at American University,please log into your employee Workday account and select theFind Jobs report which will take you to our internal careerlistings. Applying outside of your employee Workday account maycause delays in a hire process.

Department:

Academic Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Academic Support and Access Center is seeking a front deskreceptionist to work in our busy front office. Primaryresponsibilities include greeting visitors, scheduling studentappointments on an online calendar, answering the phone anddirecting calls, responding to inquiries regarding ASAC services,scanning documents, data entry, general office support for theadministrative, program, and ASAC staff, and backing up theOperations Coordinator. Position will frequently work withundergraduate student staff assistants. This position will reportto the Senior Director of Academic Support.

Essential Functions:

• Greeting visitors.
• Scheduling student appointments on an online calendar.
• Answering the phone and directing calls.
• Responding to inquiries regarding ASAC services.
• Scanning documents.
• Data entry.
• General office support for the administrative, program, andASAC staff.
• Backing up the Operations Coordinator.
• Other duties assigned.

Position Type/Expected Hours of Work:

• Part-time.
• 6 hours per week.

Salary Range:

• $18.40 per hour.

Required Education and Experience:

• Applicants must be enrolled in a full-time degree seekingundergraduate program at American University.
• Student must have an active Federal Work Study (FWS)Award.
• Position requires excellent customer service and communicationskills and the ability to interact in a courteous, professional,and diplomatic manner with a diverse student clientele, parents,and prospective students, faculty, and staff.
• Must have excellent organizational and multi-tasking skills, becomfortable with technology, and be willing and able to quicklylearn new software or database systems.
• Must be able to work independently and as part of a team,working closely with other front office staff.
• Confidentiality and reliability are essential.

Preferred Education and Experience:

• Shared calendar schedule experience.
• Experience with MS Excel and Outlook.

Additional Eligibility Qualifications:

• This position is for the entire academic year.
• Flexibility to work midday and occasional alternatehours.
• Hiring for this position is contingent upon the successfulcompletion of a background check.

Other Details

• This position is available only to enrolled AmericanUniversity students.
• Please note this job announcement is not designed to cover orcontain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any timewith or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional information about American University employment andbenefits.

Current American University Employees

American University current employees (including those employed instudent positions) must apply through their employee Workdayaccount. If you are a current employee at American University,please log into Workday and select the Find Jobs report which willtake you to our internal career listings.

Contact Us

For more information or assistance with the American Universitycareers site, email [e-mail].

American University is an equal opportunity, affirmative actioninstitution that operates in compliance with applicable laws andregulations. The university does not discriminate on the basis ofrace, color, national origin, religion, sex (including pregnancy),age, sexual orientation, disability, marital status, personalappearance, gender identity and expression, familyresponsibilities, political affiliation, source of income, veteranstatus, an individual’s genetic information or any other basesunder federal or local laws (collectively "Protected Bases") in itsprograms and activities.